What is Ada?
Ada is a customer service AI Agent
Ada is a customer service AI Agent
What makes Ada unique?
- Easy to integrate
- Easy to measure
- Incredibly coachable
How does it work?
Contrary to traditional chatbots that follow a predefined script (or workflow). Ada uses reasoning. It will reason through the problem presented by the customer and identify the best step it needs to take to resolve it (easy to integrate).
Contrary to traditional chatbots that follow a predefined script (or workflow). Ada uses reasoning. It will reason through the problem presented by the customer and identify the best step it needs to take to resolve it (easy to integrate).
- It will ask as many or few clarifying questions it needs to solve the problem, considering the full conversation context with each reply (rate of learning/improvement).
- AI measurement & QA tools make it easy for you to zero in on the greatest opportunity for improvement and (easy to measure).
- AI coaching means you can provide feedback to your AI agent, just like you would a human agent, so that your AI agent is providing an experience that aligns with your brand's values and policies. Every single time. (coachability, understand your brand).
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